Important warning about emails
Cyber criminals will also exploit this situation by sending out further phishing emails claiming to be from your ISP or a law enforcement agency, urging you to click on a link or open an attachment for the remedy. You could also receive a similar email which appears to have been sent by a friend, family member or colleague, but which has actually been sent automatically by a computer infected with the malware and ransomware.
Scan -remove Gameover Zeus malware and CryptoLocker software
Free tools have been specially developed and made available to you by a number of internet security software companies. You can use any of these tools regardless of the make of internet security software you normally use.
Symantec
http://www.symantec.com/connect/blogs/international-takedown-wounds-gameover-zeus-cybercrime-network
F-Secure
F-Secure Online scanner (Windows Vista, 7 and 8)
http://www.f-secure.com/en/web/home_global/online-scanner
F-Secure Rescue CD (Windows XP systems)
http://www.f-secure.com/en/web/labs_global/removal-tools/-/carousel/view/142
http://www.f-secure.com/en/web/home_global/online-scanner
F-Secure Rescue CD (Windows XP systems)
http://www.f-secure.com/en/web/labs_global/removal-tools/-/carousel/view/142
Kaspersky
http://support.kaspersky.com/viruses/utility#kasperskyvirusremovaltool (if you think your computer is infected with malware)
http://support.kaspersky.com/8005 (WindowsUnlocker utility for if your computer is infected with CryptoLocker)
Sophos
http://www.sophos.com/VirusRemoval (Windows XP (SP2) and above)
http://www.sophos.com/VirusRemoval (Windows XP (SP2) and above)
Heimdal Security
http://goz.heimdalsecurity.com/ (Microsoft Windows XP, Vista, 7, 8 and 8.1.)
Microsoft
Microsoft Safety Scanner (Windows 8.1, Windows 8, Windows 7, Windows Vista, and Windows XP)
McAfee
(Windows XP, Vista, Windows, Windows 8/8.1, Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2).
Report a loss
If you think you have lost money through malware such as Gameover Zeus and CryptoLocker, you should report it to Action Fraud at www.actionfraud.police.uk or by calling 0300 123 2040.
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Thanks and Regards
Ann
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